my subject name ----SITXMGT001 Monitor work operations

TASK A1 Identifying operational problems

Research, look for, and obtain a copy of business plans, time sheets, progress reports, and other sources for the evaluation of performance of your organization or sample organization

hotel, restaurant.

full business plans,

full time sheets,

full progress reports,

and other sources

TASK A2 (Creating and presenting contingency plans

Hold a discussion with your employees or staff about the best ways of addressing the issues you identified in Task A1.

List down contingency plans that you came up with that will ensure that the issues have minimal impact to your operations.

This activity requires a real or simulated workplace environment and is to be completed through a ROLE PLAY

1. You are required to do the following.

Team up with some volunteers who can play as employees or staff of your organization or sample/chosen organization.

Volunteers for this role play could be:

A colleague in your industry workplace

A volunteer individual who can participate in role plays

You may follow the following steps for successful consultation

• Deciding which issues need to be addressed and who should be consulted
• Deciding on a suitably quiet and private location for group discussions
• Providing guidance and outlining expectations for the employees
• Noting key points for later reference

You may refer to the following ways to improve efficiency of operations:---

• Maintaining commitment and satisfaction in the workplace
• Providing flexible working opportunities
• Identifying and removing unnecessary business processes
• Making changes to systems and procedures
• Introducing new technology

TASK A2 Cont'd

Discuss the importance of a Contingency plan in your organization or sample organization. Planning may be necessary to minimize the impact of the following issues:----

• Delays and time difficulties
• Difficult customer service situations
• Equipment breakdown or technical failure
• Financial resources
• Staffing levels and skill profiles
• Rostering requirements
• Staff performance
• Procedural requirements
• Product development and marketing