Question
my teacher wants me to make email using photo's information how can I write? if you could helpme! question is Meet with the owner and
my teacher wants me to make email using photo's information how can I write? if you could helpme!
question is
Meet with the owner and the relevant parties including staff and management and obtain approval for the operational plan. Ensure that you get the owner (your assessor) to sign off on the Operational Plan. The sign off can be in the form of an email you should receive from your assessor approving your operational plan. Use the template provided TASK 2.2
Complete with elements of TASK 1 and work done in TASK 2
Complete other sections as advised an email below asking for feedback and authorisation from the OWNER. The email will need to give background and explain the plan.
(Guide: 5 -6 pages) USE APPENDIX A
COFFEEVILLE OPERATIONAL PLAN FOR THE YEAR XXXX
OVERVIEW
Executive Summary
Within five years, Coffee Ville will have established itself as a premier provider of gourmet coffee and food for the ethical and socially aware Melbourne coffee drinker. Coffee Ville will have expanded to a number of key locations in the Melbourne CBD |
Mission
Coffee Ville provides a unique and compelling cafe experience for the discriminating and socially aware Melbourne coffee drinker. Coffee Ville provides: high quality, fair trade, coffee superior hot and cold gourmet food and beverages consistently high level of expert and knowledgeable, fast and friendly servic |
SWOT Analysis
Strengths | Excellent staff, highly skilled at coffee making and food preparation. Great location. High customer loyalty. Coffee and food offerings that exceed competitors' offerings in quality and speed. |
Weaknesses | A limited marketing budget to develop brand awareness. Limited space and capacity to serve more customers. High cost of sales associated with choice to provide fair trade and organic food and coffee. |
Opportunities | Strong market potential. A significant percentage of the target market still not visiting Coffee Ville on a daily basis. Expansion and franchising. Extension of business hours. Corporate catering. |
Threats | Competition from local cafes and food service providers. Uncertainty of worldwide coffee supplies. Potential shifts in population when buildings or streets are redeveloped. |
Key Performance Indicators
KPI | How (will it be monitored) |
Wage Cost | Add up your wage cost for the week and your sale figures and work out the percentage of wages |
Coffee Sales | Add up your coffee sales for the week and your sale figures and compare if it is meeting the target set out in the business plan |
Food Cost | Add up your food expenses the week and your sale figures and work out the percentage of food costs |
Activities
Activities - what is to be done? | Objective - why will we do it? | Resources - what will you need to get the task done? | Procedure - how will it be done? | Responsible person - who will do it? | When | KPI |
Meeting to discuss budget for opening new coffee | Make sure budget is below $30000 | Operating Budget | Meeting with Rufus and Manager to discuss budget | Rufus | 21/6/2022 | Track expenses against budget on a weekly basis |
Recruit new staff to work in coffee shop | To hire experience staff to maintain the standard | Staff requirement, job description selection criteria, job vacancy advert, candidate listing | Emma will make The advertisement in website and select suitable candidate | Emma | 26/6/2022 | All required staff will be hired by July 21 |
Buy coffee equipment and the coffee machine | Buy the equipment and coffee machine as recommende d by the specialist | Cost of coffee machine and equipment | Operational Manager will compare prices from three different suppliers | Operational Manager | 26/6/2022 | Equipment to be purchased and installed by July 21 |
Buy POS system | Get recommende d POS system for transaction and recording sales performance | POS system computer, Eftpos machine, Cash drawer | Operational Manager to consult cafe equipment specialist for recommendation s | Operationa l Manager | 30/6/2022 | POS system to be below $5000 |
Advertising and promotion to attract more customers | Increase sales by 10% for 2020 | Discount promotion and brochure | Emma will organise marketing and promotion | Emma | 2/7/2022 | Track sales to see if they are increasing to target of 10% |
Training on WHS policy and procedure | All new and existing staff have to attend the training | Training procedure, Policy and procedure, Duty of care | Emma will conduct training for staff on duty of care and WHS policy and procedure | Emma | 2/7/2022 | Staff are required to complete a training register |
Risk managemen t planning and purchase of PPE | To minimise accident in the workplace | Personal Protect equipment, Fire extinguisher and blanket, risk register, hazard identification , incident reports | Emma will be responsible for equipment purchase and WHS safety training | Emma | 2/7/2022 | Staff are required to complete a training register and understan d the location of incident reports and how to identify a hazard |
Resource Requirements
Detail resources required and specify how you consulted workplace specialists and conducted appropriate research to acquire this information.
Resources | Explanation of consultation or research conducted in acquisition |
Espresso Coffee machine | Consulted with cafe specialist, recommended 6 head espresso machine |
Coffee grinder | Spoke with grinders coffee supplier, this was recommended for the amount of daily coffee sales |
POS system | Consulted with cafe. specialist, recommended best integrates system for small cafe |
Refrigeration System | Consulted with cafe. specialist and contractor for most suitable size |
Containers, Pumps and Assorted Miscellaneous | Rufus compared price from three different suppliers |
Ovens, Toasters | Rufus compared price from three different suppliers |
Security System | Consulted with cafe. specialist, recommended best value |
Freezers and Cold Product Storage | Consulted with cafe. specialist and contractor for most suitable size |
Industrial Blenders | Rufus compared price from three different suppliers |
Dish washer | Consulted with cafe. specialist and contractor for most suitable size |
Human resources nine caf. staff | Emma organize job description and selection criteria for recruiting the new staff |
Financial resources | Compare expenses and purchases to Coffeeville business plan |
Budget
- Equipment Cafe equipment and tools $30,000 - Utilities and needs $3,000 - Table and chair $8,000 - POS system computer $2,000 -Hiring Staff $6,000 per week - Training $1,000 - Advertising cost $1,000 - Brochure and new menu design $1,000 -Rent $1,500 per week - Supplies $25,000 per wee |
Monitoring processes
All costs and expenses are monitored on a weekly basis to make sure they are on track with Coffeeville Business Plan. |
Approvals
Name | Position | Date approved | Signature |
Rufus and Emma | Owners | 20/06/2022 | Rufus and Emma |
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