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my teacher wants me to make email using photo's information how can I write? if you could helpme! question is Meet with the owner and

my teacher wants me to make email using photo's information how can I write? if you could helpme!

question is

Meet with the owner and the relevant parties including staff and management and obtain approval for the operational plan. Ensure that you get the owner (your assessor) to sign off on the Operational Plan. The sign off can be in the form of an email you should receive from your assessor approving your operational plan. Use the template provided TASK 2.2

Complete with elements of TASK 1 and work done in TASK 2

Complete other sections as advised an email below asking for feedback and authorisation from the OWNER. The email will need to give background and explain the plan.

(Guide: 5 -6 pages) USE APPENDIX A

COFFEEVILLE OPERATIONAL PLAN FOR THE YEAR XXXX

OVERVIEW

Executive Summary

Within five years, Coffee Ville will have established itself as a premier provider of gourmet coffee and food

for the ethical and socially aware Melbourne coffee drinker. Coffee Ville will have expanded to a number of

key locations in the Melbourne CBD

Mission

Coffee Ville provides a unique and compelling cafe experience for the discriminating and socially aware

Melbourne coffee drinker. Coffee Ville provides:

high quality, fair trade, coffee

superior hot and cold gourmet food and beverages

consistently high level of expert and knowledgeable, fast and friendly servic

SWOT Analysis

Strengths

Excellent staff, highly skilled at coffee making and food preparation.

Great location.

High customer loyalty.

Coffee and food offerings that exceed competitors' offerings in quality and speed.

Weaknesses

A limited marketing budget to develop brand awareness.

Limited space and capacity to serve more customers.

High cost of sales associated with choice to provide fair trade and organic food and

coffee.

Opportunities

Strong market potential. A significant percentage of the target market still not visiting

Coffee Ville on a daily basis.

Expansion and franchising.

Extension of business hours.

Corporate catering.

Threats

Competition from local cafes and food service providers.

Uncertainty of worldwide coffee supplies.

Potential shifts in population when buildings or streets are redeveloped.

Key Performance Indicators

KPI

How (will it be monitored)

Wage Cost

Add up your wage cost for the week and your sale figures and work out the

percentage of wages

Coffee Sales

Add up your coffee sales for the week and your sale figures and compare if it is

meeting the target set out in the business plan

Food Cost

Add up your food expenses the week and your sale figures and work out the

percentage of food costs

Activities

Activities - what is to be done?

Objective - why will we do it?

Resources - what will you need to get the task done?

Procedure - how will it be done?

Responsible person - who will do it?

When

KPI

Meeting to

discuss

budget for

opening new

coffee

Make sure

budget is

below $30000

Operating

Budget

Meeting with

Rufus and

Manager to

discuss budget

Rufus

21/6/2022

Track

expenses

against

budget on

a weekly

basis

Recruit new

staff to work

in coffee shop

To hire

experience

staff to maintain the

standard

Staff

requirement,

job description

selection

criteria, job

vacancy

advert,

candidate

listing

Emma will make

The advertisement in website and

select suitable

candidate

Emma

26/6/2022

All

required

staff will

be hired by

July 21

Buy coffee

equipment

and the

coffee

machine

Buy the

equipment

and coffee

machine as

recommende

d by the

specialist

Cost of

coffee

machine and

equipment

Operational

Manager will

compare prices

from three

different

suppliers

Operational Manager

26/6/2022

Equipment

to be

purchased

and

installed

by July 21

Buy POS

system

Get

recommende

d POS system

for

transaction

and recording

sales

performance

POS system

computer,

Eftpos

machine,

Cash drawer

Operational

Manager to

consult cafe

equipment

specialist for

recommendation

s

Operationa

l Manager

30/6/2022

POS

system to

be below

$5000

Advertising

and

promotion

to attract

more

customers

Increase sales

by 10% for

2020

Discount

promotion

and brochure

Emma will

organise

marketing and

promotion

Emma

2/7/2022

Track sales

to see if

they are

increasing

to target

of 10%

Training on

WHS policy

and

procedure

All new and

existing staff

have to

attend the

training

Training

procedure,

Policy and

procedure,

Duty of care

Emma will

conduct training

for staff on duty

of care and WHS

policy and

procedure

Emma

2/7/2022

Staff are

required to

complete a

training

register

Risk

managemen

t planning

and

purchase of

PPE

To minimise

accident in

the workplace

Personal

Protect

equipment,

Fire

extinguisher

and blanket,

risk register,

hazard

identification

, incident

reports

Emma will be

responsible for

equipment

purchase and

WHS safety

training

Emma

2/7/2022

Staff are

required to

complete a

training

register

and

understan

d the

location of

incident

reports

and how

to identify

a hazard

Resource Requirements

Detail resources required and specify how you consulted workplace specialists and conducted appropriate research to acquire this information.

Resources

Explanation of consultation or research conducted in acquisition

Espresso Coffee machine

Consulted with cafe specialist, recommended 6 head espresso machine

Coffee grinder

Spoke with grinders coffee supplier, this was recommended for the amount

of daily coffee sales

POS system

Consulted with cafe. specialist, recommended best integrates system for

small cafe

Refrigeration System

Consulted with cafe. specialist and contractor for most suitable size

Containers, Pumps and Assorted

Miscellaneous

Rufus compared price from three different suppliers

Ovens, Toasters

Rufus compared price from three different suppliers

Security System

Consulted with cafe. specialist, recommended best value

Freezers and Cold Product Storage

Consulted with cafe. specialist and contractor for most suitable size

Industrial Blenders

Rufus compared price from three different suppliers

Dish washer

Consulted with cafe. specialist and contractor for most suitable size

Human resources nine caf. staff

Emma organize job description and selection criteria for recruiting the new

staff

Financial resources

Compare expenses and purchases to Coffeeville business plan

Budget

- Equipment Cafe equipment and tools $30,000

- Utilities and needs $3,000

- Table and chair $8,000

- POS system computer $2,000

-Hiring Staff $6,000 per week

- Training $1,000

- Advertising cost $1,000

- Brochure and new menu design $1,000

-Rent $1,500 per week

- Supplies $25,000 per wee

Monitoring processes

All costs and expenses are monitored on a weekly basis to make sure they are on track with Coffeeville

Business Plan.

Approvals

Name

Position

Date approved

Signature

Rufus and Emma

Owners

20/06/2022

Rufus and Emma

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