My team has won the contract to plan, oversee, execute the digital transformation at the organization.The CEO believes that the first task is to introduce the proposed changes into the organization. As with all capital intensive I.T. projects, there needs to be research and understanding of how this project will impact the department, organization, and customers. could you help me what things I can do. the company with which we are collaborating is rolls right trucking ( website: https://rollsright.ca/)

The CEO wants to understand the scope of our proposal and its impact to the organization.

• Using the TAM (Technology Acceptance Model) Model, what are the challenges to get employees to use the proposed solutions? For each challenge identified, how will those challenges be mitigated?
• What general changes might be required to business processes to take advantage of the solutions? Choose one department and provide specific examples within that department. i chose dispatch department.
• What change management process would be used to implement the solutions?

the company workflow I have pasted: Company's information

The company's main activity is transportation services in the west of the country.

Workflow :

1. Customers send the request to the order department
2. Sending the request from the order department to the logistics department
3. Logistics departments check the Warehouse department to receive the load
4. There is a department for defining the needs of the load, such as temperature and type
5. The request will be sent to the dispatch department after the vehicle's designation for the load.
6. The dispatch department will make the connection with the customer and will send the load to them
7. The payment will be done after receiving the load from the customer, and the finance e department will receive it
8. The finance department will report the status of the customer to the order department to enable them to provide services for the customers for the following orders.

The number of trucks: 160

The main problems with the company's workflow

1. Tracing the load in the path
2. The trucks don't have GPS systems.
3. There is no integrated reporting system for the tracing reports
4. All the communications with the customers are traditional
5. There are problems in weighing the load before sending it to the customer
6. The problem with dysfunctionality reports of the trucks and lack of fast communication with the mechanic department

The number of personnel:270 with the drivers

Offices in Canada:

1. Vancouver
2. Alberta
3. Saskatchewan

The number of departments:

1. Sales department
2. Logistic
3. Warehouse
4. Dispatching
5. Mechanic services