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My-law.com is evaluating the option of running a training program. A trained lawyer would be able to achieve a 20% reduction in the average time
My-law.com is evaluating the option of running a training program. A trained lawyer would be able to achieve a 20% reduction in the average time to respond to customer requests. Moreover, because the training program involves introducing a standardized work procedure, the standard deviation of service times will be reduced by 40% compared to before. An industry study has estimated that the cost of customer dissatisfaction from waiting for the response e-mail is $10 per hour. The training program will cost My-law.com $27,000. How long will it take My-law.com to break even? Assume 30 days per month, and My-law.com opens everyday (including weekends)
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