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Mystery Shopping Assignment Value: 15% Mystery Shopping is an extremely powerful way to test service standards. It is also a form of market research which
Mystery Shopping Assignment Value: 15% Mystery Shopping is an extremely powerful way to test service standards. It is also a form of market research which assesses services wholly from the point of view of the customer. Individuals are trained to observe, experience and evaluate the customer service process of an organization within the Hospitality
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Quality Management In Construction Projects
Authors: Abdul Razzak Rumane
2nd Edition
0367890038, 978-0367890032
