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Nadia has learned that customers are leaving negative manages on social network sites such as Facebook and Twitter. What should Nadia do ? Ignore them.

Nadia has learned that customers are leaving negative manages on social network sites such as Facebook and Twitter. What should Nadia do?
Ignore them. No one pays attention to negative comments on these sites.
File a lawsuit against any individual who posts a negative comment.
Monitor the comments and respond immediately when possible.
Start writing her own negative comments about the complaining customers to make them look bad.
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