Question
Describe the concept of emotional labour and explain how it can affect the relationships of people in the service industry for tma.
Describe the concept of emotional labour and explain how it can affect the relationships of people in the service industry for tma.
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Emotional labor is a concept that refers to the management and regulation of emotions performed by individuals as part of their job responsibilities It involves the display of specific emotions such a...
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Cost Management Measuring Monitoring And Motivating Performance
Authors: Leslie G. Eldenburg, Susan Wolcott, Liang Hsuan Chen, Gail Cook
2nd Canadian Edition
1118168879, 9781118168875
