Nathan is using the story line approach in his presentation. He says that the laundry delivery service chain he works for faces the challenge of improving its customer service orientation. After describing a laundry delivery service chain that is similar to his company in size and target market, he explains the specific approach to training that the other chain implemented in order to improve its customer service. What aspect of a business story does his explanation about the training program represent?

Multiple Choice

the plot

the resolution

the setting

the characters

the moral or lesson