Nathan owns a small business that sells general appliance products and operates at two separate locations. The flagship store has been open for 10 years and has grown steadily since it opened. The second store has been open for almost 2 years and is less successful. Nathan has requested a balanced scorecard from his accountant so that he can determine any performance problems at the second store and take corrective action. For each perspective in the balanced scorecard below, select from the option lists provided the items that best fit each category. A B C D E F G 1 Perspective Objectives Performance Measures Targets Outcomes Corrective Initiative 1 Corrective Initiative 2 2 Financial Performance Increase 20% Increased 15% 3 Customer Service Decrease 15% Decreased 5% 4 Internal Business Processes Increase 10% Increased 8% 5 Learning and Growth Increase 50% Increased 35%