Navigate to connect and watch "Manager's Hot Seat: Groups and TeamsDiagnosis: Dysfunction" video, and answer the questions provided. In regard to team norms, what was lacking in the team portrayed in the video? How did this affect the cohesiveness of the team? Did the diversity of this group affect its performance? Explain.

Provide an example of how you could use one concept you learned from answering the questions associated with the video to support positive team norms in a workgroup.

Video:Video: Manager's Hot Seat: Groups and TeamsDiagnosis: Dysfunction

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