Answered step by step
Verified Expert Solution
Question
1 Approved Answer
Need help preparing a Balanced Scorcard Report for the Financial, customer, internal business process, and learning and growth Homework: Chapter 10 Homework Save Score: 0
Need help preparing a Balanced Scorcard Report for the Financial, customer, internal business process, and learning and growth
Homework: Chapter 10 Homework Save Score: 0 of 3 pts 6 of 6 (5 complete) HW Score: 84.52%, 16.9 of 20 pts E10-28A (similar to) Question Help Mangee Corporation is preparing its balanced Scorecard for the past quarter. The balanced Scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. (Click the icon to view the specific objectives.) (Click the icon to view KPIs and corresponding data.) Read the requirement. Mangee Corporation Balanced Scorecard Report For Quarter Ended December 31 Goal Perspective: Objective KPI Goal Actual Achieved? Financial: 1 5 Customer: i Data Table Mangee Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Mangee Corporation has collected for the past quarter. A B Goal Actual 7% 6% 7.1 6.9 $2,100,000 $2,350,000 1 KPI Employee turnover rate (# of employees leaving company - # 2 of total employees) 3 Number of units produced per hour 4 Sales revenue growth-core product line 5 Hours of employee training provided 6 Return on investment Customer satisfaction rating (1 - 5, with 1 being most 7 satisfied) 8 Number of new core products 9 Number of customers 2,250 2,375 19% 26% 1.8 1.6 17.0 18 130,000 125,000 Print Done i More Info x Through its strategic management planning process, Mangee Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Specific Objective 1. Increase sales of core product line. 2. Develop new core products. 3. Improve employee job satisfaction. 4. Increase number of customers. 5. Improve production efficiency. 6. Increase customer satisfaction. 7. Increase Return on Investment (ROI). 8. Improve employee product knowledge. Print DoneStep by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started