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Need help writing Reflection on this book below: Negotiating With Difficult People to be honest I have not read but only listen via audio so

Need help writing Reflection on this book below: Negotiating With Difficult People

to be honest I have not read but only listen via audio so I was not able to understand everything and follow easily.

Ury, William (1991) Getting Past No: Negotiating With Difficult People. Batnam Books.

https://www.amazon.com/Getting-Past-No-William-Ury-audiobook/dp/B0000544Z0/ref=sr_1_8?crid=3HTC2WZ8R5U8I&dchild=1&keywords=william+ury&qid=1590510214&s=books&sprefix=William+Ury%2Caps%2C200&sr=1-8

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