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Negative Message Worksheet Instructions Prepare a bad news response based on the scenario. Buffer Positive frame of mind; prepare for transition to bad news

Negative Message Worksheet Instructions Prepare a bad news response based on the scenario. Buffer Positive frame of mind; prepare for transition to bad news Reasons The explanation / justification; why is the bad news happening? Negative Deliver the bad news Alternatives Redirect to something good; empower the recipient Ending Express goodwill; emphasize something positive; look to the future

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