Negotiating to achieve a win/win/win outcome can be challenging. How have you negotiated with someone in the service this week? (It may be a child, a parent or a colleague) Benchmark Criteria Used effective negotiation skills to work supportively with others to achieve agreed action steps, goals and collaborative outcomes that work for all parties. Question 4 Describe: a. The challenge/need for you and the other party b. How you found a common solution (communication process) c. What outcome occurred d. What you learned from the experience