Never On Time airlines' flights have been constantly delayed lately. They received several complaints from their customers. They hired you as a consultant to determine the cause(s) of the problem by using the fishbone diagram approach.

 

Identify eight potential causes, with two causes for each of the four  M categories? 

 

Note: This question does not ask you to actuallydrawa fishbone diagram. Rather, justlist eight distinct causes, with two causes per category.

Hint: Start by listing the four M categories.