New Century Wellness Group (NCWG) offers a holistic approach to healthcare with an emphasis on preventive medicine as well as traditional medical care. In your role as an IT consultant, you will help New Century develop a new information system.

Background New Centurys information system must interface with 15 Palestinian health insurance providers.

The new system represents an opportunity for significant cost saving for New Century, and more convenience for patients, who will be able to go online to update medical information, schedule appointments, and request medical records.

During your fact-finding, you learned that the clinic requires various reports, as follows:

Daily appointment list for each provider. The list shows all scheduled appointment times, patient names, and services to be performed, including the procedure code and description

Daily report call list, which shows the patients who are to be reminded of their next days appointments. The call list includes the patients name, telephone number, appointment time, and provider name.

Weekly provider report that lists each of the providers and the weekly charges generated, plus a month-to-date (MTD) and a year-to-date (YTD) summary as well as profit distribution data for the partners.

Monthly patient statement, which includes the statement date, head of household name and address, previous months balance, total household charges MTD, total payments MTD, and the current balance. The bottom section of the statement shows activity for the month in date order. For each service performed, a line shows the patients name, the service date, the procedure code and description, and the charge. The statement also shows the date and amount of all payments and insurance claims. When an insurance payment is received, the source and amount are noted on the form. If the claim is denied or only partially paid, a code is used to explain the reason. A running balance appears at the far right of each activity line.

Weekly Insurance Company Report.

Monthly Claim Status Summary.

In addition to these reports, the office staff would like automated e-mail and text messaging capability for sending reminders to patients when it is time to schedule an appointment. Data also needs to be maintained on employers who participate in employee wellness programs. This information can be used for marketing purposes throughout the year. Finally, the new system needs to track employee schedules, attendance, vacation time, and paid time off.

Tasks Write report on following question (10 marks)

1. What fact-finding methods could you use to collect information from employees at NCWG? Suggest at least three methods, and explain the pros and cons of each.

2. Write a rough draft of the System Vision Document based on your brainstorming ideas.

3. Divide the system into at least two separate components or subsystems, which can be supported with two iterations. Briefly describe each.

4. Create a Work Breakdown Structure that lists all the steps to complete the first iteration. Put a time estimate on each step.