Next questions are a Service blueprint and decompose context topic

Question 1 Which of the following are ways in which one could discover unmet needs? (Select all that apply.) A Analyze popular trends. B Analyze crowdsourced "how tos." C Conduct an observational study. D None of the answer options are correct.Question 2 Which of these statements correctly describe Seryice Blueprints? [Select all that apply.) (9 The top segment of a blueprint typically has two swimlanes: one for physical evidence and another for the supporting processes and systems. The middle [aka intermediate] segment of the blueprint typically has one swimlane that displays front-stage interactions created between an employee and a customer. (9 The middle [aka intermediate] segment of the blueprint is bounded by the line of interaction and the line of visibility. The bottom segment of a blueprint also has two swimlanes.' one for backstage interactions and another for the supporting processes and systems. Question 3 The authors in Reading 1 | Service Blueprinting: A Practical Technique for Service Innovation argue that Service Blueprinting [Select all that apply]: Can facilitate detailed refinement of a single step as well as creation of a comprehensive visual overview of an entire service process. Can facilitate creation of a comprehensive visual overview of an entire service process. but it cannot facilitate detailed refinement of a single step. Can clarifyr competitive positioning. @690 Cannot clarify competitive positioning. Question 4 1Which of the following considerations are driyen by architectural thinking particularly modular decomposition and integration? [Select all that apply] 61) Reducing complexity. Increasing complexity to please customers. 6:) Components of solutions being interchangeable. Making infeasible components feasible. Question 5 Which of the following statements are applicable for taking full advantage of modularity? (Select all that apply.) A Companies need highly skilled, independent-minded employees eager to innovate. B Designers/engineers respond well to tight controls and appreciate traditional forms of management. C Highly skilled employees respond to informed leadership - managers who can make reasoned arguments that will persuade employees to hold fast to the central operating framework. D Managers must allow employees to independently probe and experiment while directing them to stay on the right overall course