Nicholas and Steyn identify several sources of cost that a considered Direct Non-labor Expenses. These non-labor charges are applied directly to the project. Which one of the following is NOT identified as a direct non-labor expense by Nicholas and Steyn?

	a.	Telephone
	b.	Material Costs
	c.	Subcontractors
	d.	Employee benefits

The Project Management Institute defines the cost of quality to include the cost of conformance as well as the cost of non-conformance. The cost of conformance typically includes investment in preventing nonconformance to requirements. Which one of the following items represents a cost of conformance?

	a.	process corrective actions
	b.	rework
	c.	test and evaluation
	d.	complaint handling

Project managers frequently rely on a sequence for formal design reviews to ensure that system quality is achieved. Which formal design review reviews the functional design to determine if the concept meets the basic operational requirements?

	a.	critical design review
	b.	functional readiness review
	c.	preliminary design review
	d.	product readiness review