Nike wants to help its customers add soul to their soles and express their individuality by customizing their own shoes. See for yourself at www.nike.com. Enter "customize" in the search box and build a shoe that fits your style.

1. What if you're in the middle of your shoe design and have questions about what to do next? Where can you go for help?

2. How does Nike's website help the company strengthen its relationships with its stakeholders? Give examples to support your answer.

3. How do the elements of the website reflect Nike's target market?

4. Does Nike invite comments from visitors to its website? If so, how does this affect its attempt to build positive relationships with its customers?