Nkosi, a high school kid looking for a summer job, was hired as a cook at a nearby restaurant called Grill. Nkosi had no experience working in kitchens, but the supervisor who hired him, explained that it wasn$$t necessary, because they would train him.

On Nkosi$$s first day, he was paired with a Senior Line Cook by the name of Mpho. Mpho wasn$$t especially thrilled with the idea of having to train a new guy on the busiest night of the week, and expressed his concerns to the manager. $$You$$re our most senior employee, so that makes you the most qualified person to do the training.$$ A frustrated Mpho didn$$t say much after that $$ and aside from giving Nkosi a nod of acknowledgement, his only words to him were $$watch$,$ and stay out of my way.$$

By the time the main dinner rush hit, the entire kitchen line was bustling with activity and Mpho was doing his best to call orders, time out bills, and cook all at the same time. As more and more orders came in$,$ the stress level in the kitchen had increased dramatically. It was at this point Mpho turned to Nkosi and barked, $$I need you to run to the fridge and get me more hamburger meat!$$ Afraid to ask any questions, Nkosi quickly turned to look for the fridge, and as instructed, $$ran$$ through the kitchen line to get more meat. A cook, unaware that Nkosi was coming through, turned to put up a dish, and collided with Nkosi. He never heard him coming.

$1.$ Identify and list five $(5)$ workplace dynamics$/$issues which happened in Nkosi$$s first day.

$2.$ When selecting an employee to do training, how much does seniority factor in on your decision, and why?

$3.$ If an employee is good at their job, does that automatically make them a good trainer, and why?

$4.$ As a individual, come up with $5$ top character traits the manager should look for when locking for Sipho's trainer.

$5.$ When organizing a Nkosi$$s training plan, what factors should the manager considered when scheduling the shifts?

$6.$ What is the $3$ KEY takeaway you learned from this case study which affected Nkosi success?