No business can long survive without a phone because, in many cases, a large percentage of their customers make first contact with the company via phone.

a$.$ True

b$.$ False

The demand for call center agent positions is growing at a rate of approximately.

a$.5$ to $7$ percent

b$.23$ to $25$ percent

c$.18$ to $20$ percent

d$.100$ to $120$ percent

The following is not one of the three categorles related to customer turn$-$offs.

a$.$ System turnoffs

b$.$ People turnoffs

c$.$ Value turnoffs

d$.$ Recovery turnoffs