No one service provider can meet the holistic needs of a consumer. At times it will be necessary to work collaboratively with external agencies and multi-disciplinary teams to ensure the consumer is provided appropriate services and support that is vital to their recovery.

1. What are the options available to an organisation to source information that is beneficial to the consumer with their treatment and service provision?

2. What can a mental health professional do to help the individual make an informed decision about what treatment they would like to pursue?

3. What emergency assistance might you seek if a consumer becomes extremely agitated, punches one of the consumers in the face, throws a chair through a window and runs out of the building and why would this assistance be necessary?