Question
Non-profit Company: Dewgood is a small, local non-profit company of 50 employees. They hired you as the sole IT person in the company. The HR
Non-profit Company: Dewgood is a small, local non-profit company of 50 employees. They hired you as the sole IT person in the company. The HR person tells you when they need a new computer for an employee. Currently, computers are purchased directly in a physical store on the day that an employee is hired. This is due to budget reasons, as they cant keep extra stock in the store. The company has a single server with multiple services on it, a file server, and email. They dont currently have a messaging system in place. When a new employee is hired, you have to do an orientation with them for login. Youre also responsible for installing all the software they need on their machine, and mapping the file server to their computer. The computers are managed through Windows Active Directory. When an employee leaves, theyre currently not disabled in the directory service. The company uses an open-source ticketing system to handle all internal requests as well as external non-profit requests. But the ticketing system is confusing and difficult to use, so lots of the employees reach out to you directly to figure out how to do things. In fact, so many things are difficult to find that employees typically ask around when they have a question. There are nightly backups in place of the file server. You store this information on a disk backup and take it home with you everyday to keep it safe in case something happens onsite. Theres also a small company website thats hosted on the single server at the company. This website is a single html page that explains the mission of the company and provides contact information. The website has gone down many times, and no one knows what to do when it happens.
present improvements to processes based on the companys needs and current restrictions. Theres no right or wrong answer to your consultation, but your responses should explain the problem, the improvement, and the rationale behind them. Please write a 200-400 word process review for each company presented to you.
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