Not only is the leader to be proficient in business and industry standards, but also good communication and people skills are required. When we think about leadership skills, we think about the importance of knowledge, fairness, and treating people respectfully.

When we think of health care, we should automatically think of an industry that undergoes continuous rapid change. This was true before the pandemic, but over the last year covid 19 has supported escalation of prompt changes as we've learned to accept and adapt. Indra Nooyi, former CEO of PepsiCo stated, regarding change, that the top leader if not fully invested in the change but gives lip service only, that employees will take note right away (Gelles, 2021). She overcame this by talking about real life occurrences, what she had seen herself, and backed up her assertations with solid information. I think we can learn from Ms. Nooyi, and as leaders we should be sure to explain well and give supportive data to our employees. There also should be an intrinsic value that we feel when embracing change.

QUESTION: Can any of you think about change within your work place that you either embraced or that you may have resisted? How would either of these emotions potentially affect employees responses if you were the leader and in the position to explain changes to staff? Please discuss.

Gelles, D. 2021. Views From the Top Business leaders discuss their careers, bumps in the road and dealing with impostor syndrome. The New York Times Leadership The Principles That Matter. Teams That Win and Your Path to Success, p. 54