Note: classify each of the customer experience lifecycle into main clause, Sub clauses and the other interrelated phases of the lifecycle

The customer experience lifecycle

1: Need/Want.

2: Solution Exploration and Evaluation.

3: Purchase Experience.

4: Provisioning Experience.

5: Use and Maintenance Experience.

6: Renew Experience.

Questions:

a. Find the main clause of ISO 9001:2015 that addresses a particular CX lifestyle phase;

b. Sub clauses within the main clause which have a direct relationship in addressing some of the requirements that impact CX in that particular phase; and

c. The other interrelated phases of the lifecycle that are also impacted by the same ISO 9001:2015 clause(s)