Note: In your answers, you will be awarded more marks for integrating the theory and facts from the case study than if you discuss them separately. Q.2.1 With the use of examples applicable to the case study, explain the concept of (10) repositories in KM systems. O The Independent Institute of Education (Pty) Ltd 2022 Page 4 of 7 21, 22, 23 2022 Q.2.2 Discuss the importance of developing a KM infrastructure, with application to (10) Prudential's KM efforts. Q.2.3 Recommend methods of assessing the impact of KM on Prudential's processes. (10) Q.2.4 Use examples from the case study to illustrate your understanding of Workflow (10) Management Systems.Question 2 (Marks: 40) Read the following case study and then answer the questions that follow: Headquartered in Newark, NJ, Prudential is a Fortune 500 company and has $1.5 trillion in assets under management. Over the years, Prudential's U.S. businesses had adopted their own technology solutions and processes for content management. This lack of consistency made it difficult for employees to share and access knowledge across the organization. Prudential's complex content management landscape was also a roadblock to its goal of improving the customer experience by standardizing processes and introducing new technologies. In 2017, Prudential recognized that it needed a formal knowledge management program and strategy. A KM centralized repository was developed to create consistency and best practices across Prudential's U.S. businesses and support ongoing enterprise initiatives. This formed a model of engagement which focused on providing customers with a simpler way to interact with Prudential by allowing employees to access knowledge quickly and across legacy business boundaries. The KM team measures success with a people, process, and technology rubric, which is further divided into short- and long-term goals. The KM team has achieved its short-term goals, which were designed to create a KM foundation at Prudential. Long-term goals, particularly those focused on the people and process categories, is a process of continually modernizing and creating feedback loops for end users. Longer-term goals have targeted automating workflows for KM tracker requests to create an audit trail for all incoming work, an approver workflow to ensure content integrity and annual attestation to ensure content is compliant. These new workflows have increased controls by 50%. Source: KM World. 2020. 2020 KM Reality Award Winner: Prudential Financial. [Online]. Available at: https://www.kmworld.com/Articles/News/News/2020-KM-Reality-Award-Winner-Prudential-Financial-143825.aspx [Accessed 23 May 2022]- Note: In your answers, you will be awarded more marks for integrating the theory and facts from the case study than if you discuss them separately