Note that the following guidance is the minimum level of response required.

Analyse:when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.

Compare: when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.

Contrast:when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.

Describe: when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.

Discuss: when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.

Evaluate: when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.

Examine: when a question asks you to examine something, this is similar to "analyse", where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.

Explain: when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify:when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.

List: when a question asks you to list something, this means that you are asked to briefly state information in a list format.

Outline: when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.

Summarise: when a question asks you to summarise something, this means (like "outline") only giving the main points. Generally, you are expected to write a response a few sentences long.

Provide answers to all of the questions below:

SITXMGT004 - Monitor work operations

Assessment TASK1

Question 1: List the main steps involved to monitor work operations.

Question 2: List the key strategies involved to monitor efficiency and service levels.

Question 3:What is meant by quality assurance?

Question 4: List the steps involved to implement quality assurance in the workplace.

Question 5: What kind of tools are required to identify quality problems?

Question 6: List some ways to improve efficiency and service levels.

Question 7: Discuss some strategies to identify and take opportunities to evaluate current and emerging industry trends for relevance to own work situation.

Question 8: What is meant by social responsibility?

Question 9: List some tips to ensure systems and procedures meet WHS requirements.

Question 10: Discuss the steps involved to schedule work to maximise customer service quality.

Question 11: What is meant by delegation?

Question 12: Why measuring your progress is an important component of defining an effective goal?

Question 13: List some ways of coaching colleagues in prioritising workload.

Question 14: What are the key factors to consider when identifying staffing needs?

Question 15: What are the key steps involved in monitoring team and individual performance against agreed goals and objectives?

Question 16: List the key benefits of proactively sharing information and knowledge with team members.

Question 17: Discuss some strategies to provide feedback and support to team members.

Question 18: What are the main steps involved to complete a performance report?

Question 19: What is a SWOT diagram?

Question 20: Discuss some strategies to encourage individuals who raise problems to participate in solving the problems.