Nova Point is a growing product for a main ice-cream factory named Uncle T's. The product is selling extremely well, and sales have been rising for the past year. Over the past year, with the increase of sales there also has been an increase in complaints for thick or thin ice-cream. Customers felt that some ice- cream was too thick losing the fluffy texture and some had thin ice-cream that melted too quickly in their mouth making it feel like a liquid. Poor quality of the Nova Point causes thick or thin product resulting in major quality variation in the product due to materials, methods, machinery, measurements, manpower or mother nature. The product is made in two main factories, but most of the problems are coming from one factory. The product with the problems is made on a production line where the temperature is warm within the factory. They are also scrapping a great amount of product due to the product now being inedible. It goes through a series of processes mainly kettles where raw materials enter and then go through a series of mixing steps. The materials are then pumped out onto a production line and packaged. The current First Pass Quality is 91% and there are many holds on the product due to thick or thin product that is held within the factory before it is sent to the customer. The goals of the project are to: . Increase first pass quality from 91% to 99% . Reduce holds by 10%