Now that you have reviewed the three major skills of professionalism - Describe Tourism, Demonstrate Professional Behaviour and Communicate Effectively - use the following Real Experiences examples to apply your skills by identifying 15 instances where the travel counsellor has failed to communicate in an appropriate and professional manner. The following are instances where the travel counsellor has failed to communicate in an appropriate and professional manner. Your response should include at least 15 of them. Complete this document

cc: Martha@hotmail.com subject: Here's Your Stuff! Hey Dave! Hows it goin? @ Got all your info on your trip. You leave from YYJ on 02/08 at 1400on WS136 . That gets you to HNL in time for martinis on the lanai (LOL). I have put the entire charge of $3,280.76 on your Amex card 3536 204 250 13005 exp 12/12. Hope that's ok. I think your driver's license will be ok for id, but if you have a passport you can take that too. I don't know about the park you were asking about. You can ask at your hotel... maybe they sell tickets or have a tour. You said you might rent a car and drive around the island. I don't know if that is a good idea because I heard that the North Shore is kind of dicey. But if you want to rent for just a day you can call Alamo. They have pretty good rates. Thanks for the business. ABC Tours has an incentive and I earned a $50 Gap gift card for booking you with them. I can use it to buy clothes for my fam trip to France later this year - so thanks! BTW - I'm glad you didn't book with Tara's Trips. I heard a rumour that they were going under! TTYS