Ntwanano Tours and Travel Sertorio Mtshothola is the owner of Ntwanano Tours and Travel, a business he started in White River, just outside Nelspruit. Sertorio was born in Sophiatown near the centre of Johannesburg which the apartheid government began forcibly dismantling the year before he was born. (Sertorio explains that he derives his Greek first name from the fact that his father worked for a Greek family in Johannesburg where he was practically part of the family). His formal studies ended with a Fullbright scholarship to read for a master's in international studies in California. After 22 years in the classroom, Sertorio needed a change of scenery. So it was that he wound up in Nelspruit, Mpumalanga, consulting to government and non-governmental bodies on strategic planning. But Sertorio had a dream that involved neither teaching nor consulting. Consulting gave me the break I needed but it wasn't what I wanted to do forever. What I really wanted was to run my own business while getting out there in nature.. The realisation of his dream was Ntwanano Tours and Travel, a business that offers transfers across Mpumalanga (and further afield) and tours that include the Kruger National Park and the wonders of God's Window, the Blyde River Canyon and the Sudwala Caves but that also take in Swaziland and Mozambique, a specialty of Ntwanano. Ntwanano Tours & Travel is a Close Corporation with CK No: 2000/023697/23 and VAT No: 4610222004. It is owned by Sertorio and his daughter and Khensani. Ntwanano means "unity" in xiTsonga. The company currently runs from an office as in the outskirts of White River - Mpumalanga Province South Africa. White River and Nelspruit are at the mid-point of the Maputo Development Corridor with overland crossroads between several major regional cities such Johannesburg, Pretoria, Maputo and Mbabane. White River is 21 km from Nelspruit 13 km from the Kruger Mpumalanga International Airport (KMIA) where local and international flights occur with air traffic has been increasing at an alarming rate over the past year. The company has a full-time staff of four: two drivers, Sertorio and his wife Marlene. It has four vehicles and deploys a highly-skilled, select pool of tour guides according to client requirements. Sertorio is careful to match guiding expertise to what clients hope to see and experience. Thanks to the local TEP cluster, he has formed a strategic alliance with William Hlatshwayo of Crowned Eagle Tours in Hazyview, a wildlife and birding expert second to none. Sertorio's own particular interest is the floral kingdom of Mpumalanga. It's for this reason that he recently announced the launch of a floral kingdom package, tours taking in the remarkable botanical diversity of this lush province, tours that can last from one day to seven). The flora kingdom tours include visits to game parks and specialist organic growers of herbs and plants plus the Lowveld Botanical Garden with its famous collection of cycads and its elevated walkways through an African forest. Another tour which Ntwanano recently launched is the Genesis of life tour. They are very near the place where life began and they take visitors to the Barberton mountains right back in time, to the earliest days of the earth. Also included in these tours are some of the oldest gold mines in the world.. Ntwanano has also launched special packages for blind and partially-sighted tourists. When he started the business, admits, Sertorio, he had little more than passion and a bit of knowledge. He was fortunate to get into contact with The Tourism Enterprise Partnership (TEP) who introduced him to the right people and provided him with the training he needed to run his business. In his own words, TEP... has given me confidence in my activities as a tour guide and they're helping me spread the message around the world that Mpumalanga has much more to offer than Kruger.: TEP is a Non Profit Company, and is one of the longest standing and most successful public private partnerships in South Africa. TEP facilitates the growth, development and sustainability of small tourism businesses. This is achieved through a number of products and services that provide hands-on, step-by-step support and guidance, ultimately leading to improved product quality, operational efficiency and market reach. c) QUESTION 2 (20) Explain, with the aid of diagrams, how each of the following will affect Mr Mtshothola's company and his market: a) The price of petrol decreases sharply. (4) b) Negative economic growth affecting the household income of visitors. (4) c) The Kruger National Park decreases its prices for Ntwanano Tours and Travel visitors. (4) d) Workers in the transport industry go on strike. (4) e) A new tour business opens their doors right next to Ntwanano Tours and Travel. (4) Ntwanano Tours and Travel Sertorio Mtshothola is the owner of Ntwanano Tours and Travel, a business he started in White River, just outside Nelspruit. Sertorio was born in Sophiatown near the centre of Johannesburg which the apartheid government began forcibly dismantling the year before he was born. (Sertorio explains that he derives his Greek first name from the fact that his father worked for a Greek family in Johannesburg where he was practically part of the family). His formal studies ended with a Fullbright scholarship to read for a master's in international studies in California. After 22 years in the classroom, Sertorio needed a change of scenery. So it was that he wound up in Nelspruit, Mpumalanga, consulting to government and non-governmental bodies on strategic planning. But Sertorio had a dream that involved neither teaching nor consulting. Consulting gave me the break I needed but it wasn't what I wanted to do forever. What I really wanted was to run my own business while getting out there in nature.. The realisation of his dream was Ntwanano Tours and Travel, a business that offers transfers across Mpumalanga (and further afield) and tours that include the Kruger National Park and the wonders of God's Window, the Blyde River Canyon and the Sudwala Caves but that also take in Swaziland and Mozambique, a specialty of Ntwanano. Ntwanano Tours & Travel is a Close Corporation with CK No: 2000/023697/23 and VAT No: 4610222004. It is owned by Sertorio and his daughter and Khensani. Ntwanano means "unity" in xiTsonga. The company currently runs from an office as in the outskirts of White River - Mpumalanga Province South Africa. White River and Nelspruit are at the mid-point of the Maputo Development Corridor with overland crossroads between several major regional cities such Johannesburg, Pretoria, Maputo and Mbabane. White River is 21 km from Nelspruit 13 km from the Kruger Mpumalanga International Airport (KMIA) where local and international flights occur with air traffic has been increasing at an alarming rate over the past year. The company has a full-time staff of four: two drivers, Sertorio and his wife Marlene. It has four vehicles and deploys a highly-skilled, select pool of tour guides according to client requirements. Sertorio is careful to match guiding expertise to what clients hope to see and experience. Thanks to the local TEP cluster, he has formed a strategic alliance with William Hlatshwayo of Crowned Eagle Tours in Hazyview, a wildlife and birding expert second to none. Sertorio's own particular interest is the floral kingdom of Mpumalanga. It's for this reason that he recently announced the launch of a floral kingdom package, tours taking in the remarkable botanical diversity of this lush province, tours that can last from one day to seven). The flora kingdom tours include visits to game parks and specialist organic growers of herbs and plants plus the Lowveld Botanical Garden with its famous collection of cycads and its elevated walkways through an African forest. Another tour which Ntwanano recently launched is the Genesis of life tour. They are very near the place where life began and they take visitors to the Barberton mountains right back in time, to the earliest days of the earth. Also included in these tours are some of the oldest gold mines in the world.. Ntwanano has also launched special packages for blind and partially-sighted tourists. When he started the business, admits, Sertorio, he had little more than passion and a bit of knowledge. He was fortunate to get into contact with The Tourism Enterprise Partnership (TEP) who introduced him to the right people and provided him with the training he needed to run his business. In his own words, TEP... has given me confidence in my activities as a tour guide and they're helping me spread the message around the world that Mpumalanga has much more to offer than Kruger.: TEP is a Non Profit Company, and is one of the longest standing and most successful public private partnerships in South Africa. TEP facilitates the growth, development and sustainability of small tourism businesses. This is achieved through a number of products and services that provide hands-on, step-by-step support and guidance, ultimately leading to improved product quality, operational efficiency and market reach. c) QUESTION 2 (20) Explain, with the aid of diagrams, how each of the following will affect Mr Mtshothola's company and his market: a) The price of petrol decreases sharply. (4) b) Negative economic growth affecting the household income of visitors. (4) c) The Kruger National Park decreases its prices for Ntwanano Tours and Travel visitors. (4) d) Workers in the transport industry go on strike. (4) e) A new tour business opens their doors right next to Ntwanano Tours and Travel. (4)