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Of all the features in your message, the has the most power to influence the audience to accept your bad news. audience's anticipated reaction silver
Of all the features in your message, the has the most power to influence the audience to accept your bad news.
audience's anticipated reaction
silver lining, or hidden benefit of the bad news,
justification behind the bad news
desired business result
apology
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Quantitative Methods For Business
Authors: David Anderson, Dennis Sweeney, Thomas Williams, Jeffrey Cam
11th Edition
978-0324651812, 324651813, 978-0324651751
