Olemu is a law firm manager whose primary focus is to give legal counsel to job-seeking clients. Due to the COVID 19 pandemic, job opportunities have dwindled, and his service-based organisation has had to cope with growing service demands as businesses move into the new normal. In a bid to deliver excellent service to his business clients, Olemu had spent 24 to 28 hours in June, 36 to 52 hours in July, 35 to 45 hours in August, 48 to 55 hours in September, and 78 hours to 120 hours in October 2021 as part of his office hours.However, a critical dimension of his law firms service quality is the wait time an average job seeker needs to access counselling services from his legal service providers. During a period commencing from June 2021, at periodical intervals, random samples of job seekers were measured for a time by Akakas law firm. The results of the samples are in the table below: Month June 2021 July 2021 August 2021 September 2021 October 2021 Number of Clients 495 512 505 496 605. 67 497.5 508 504 502 497.45 501 504 503 492 497 489 333 454 501 498 a. Assuming that the management of Olemus organisation is willing to use three-sigma control limits and using only the historical information regarding the samples of the job seekers vis--vis the long office hours in June, July, August, September, and October 2022, show with a detailed analysis that Olemus law firm is statistically under control. Do you think that the incident of COVID 19 has had an impact on the quality of service delivery in Akakas legal value chain? If so, what would you recommend for him on a short, medium and long-term basis? Provide a minimum of three recommendations regarding each term for Olemu.