On busy nights, it is not uncommon for a front-office manager to remove several rooms from availability. Usually, the manager creates a fictitious "John Doe" reservation, thereby "selling" the rooms and removing them from availability. By holding on to a few rooms, the manager feels in a better position to accommodate a special guest or request when the hotel is sold out.

Granted that the reason management holds rooms may be very honorable, do you believe this practice undermines the very basis of last-room availability technology? Explain your answer.