On November $20,$ Ajith Kumar, Manager of Purchasing and Supply for the City of Hamildon, got off the telephone frustrated. According to the Fleet Manager, Zuri Young, from Environmental Services, an out$-$of$-$stock wiper blade had idled an expensive snow$-$removal truck. Kumar was concerned that the new integrated procurement system was affecting the department$$s service. How many other orders were not being processed by the new system? The situation required immediate attention.