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On - time arrivals, lost baggage, and customer complaints are three measures that are typically used to measure the quality of service being offered by
Ontime arrivals, lost baggage, and customer complaints are three measures that are typically used to measure the quality of service being offered by airlines. Suppose that the following values represent the ontime arrival percentage, amount of lost baggage, and customer complaints for US airlines.
Airline
OnTime
Arrivals
Mishandled Baggage
per Passengers Customer
Complaints per
Passengers
Virgin America
JetBlue
AirTran Airways
Delta Air Lines
Alaska Airlines
Frontier Airlines
Southwest Airlines
US Airways
American Airlines
United Airlines
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