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On - time arrivals, lost baggage, and customer complaints are three measures that are typically used to measure the quality of service being offered by

On-time arrivals, lost baggage, and customer complaints are three measures that are typically used to measure the quality of service being offered by airlines. Suppose that the following values represent the on-time arrival percentage, amount of lost baggage, and customer complaints for 10 U.S. airlines.
Airline
On-Time
Arrivals (%)
Mishandled Baggage
per 1,000 Passengers Customer
Complaints per
1,000 Passengers
Virgin America 83.50.871.50
JetBlue 79.11.880.79
AirTran Airways 87.11.580.91
Delta Air Lines 86.52.100.73
Alaska Airlines 87.52.930.51
Frontier Airlines 77.92.221.05
Southwest Airlines 83.13.080.25
US Airways 85.92.141.74
American Airlines 76.92.921.80
United Airlines 77.43.874.24

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