on Zappos: Designed to Deliver Happiness Paper, 3+pages, APA Style (Please include Bibliography) Read Rothaermel, CHAPTER 11. Read the following two articles that provide additional insight into ZAPPOS: Zappos is going holacratic: no job titles, no managers, no hierarchy: http://qz.com/161210/zappos-is-going-holacratic-no-job-titles-no-managers-no-hierarchy/ At Zappos, pushinhg shoes and a vision: http://www.nytimes.com/2015/07/19/business/at-zappos-selling-shoes-and-a-vision.html? _r=0