One aspect of facilities layout for Mcdonalds is that whencustomers come into the building, they can line up in one ofseveral lines and wait to be served. In contrast, customersat Wendy's are asked to stand in one line that snakes around thefront of the counter and to wait for a single server.

a. What is the rationale for each approach?

b. Which approach do you favor from (1) a customer'sperspective and (2) management's perspective? Explain.