One author identified "certainty" as a characteristic of defensive communication. By this he meant: Group of answer choices The sense that employees had that management claimed to know all the answers, were arrogantly certain about everything, and needed no additional information from employees. That sources of information in organizations demanded that employees always be certain and therefore tolerated no errors by employees That sources of information in organizations were like dogs, and would certainly be led around like a dog by intimidating top administrators. All are correct