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One employee seems very stressed out in this scenario due to a number of issues, but one of those issues involves a coffee machine that

One employee seems very stressed out in this scenario due to a number of issues, but one of those issues involves a coffee machine that is not operating correctly. This could lead to variations in taste and consistency of the product. What area of management would this pertain to?
Multiple Choice
consistency management
PERT charting
purchasing
materials resource planning (MRP)
quality control
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