One mobile phone operators are often seen on social media as unfair to consumers. According to the social media "facebook" users, many people say that after paying the phone bill in advance, they will be deducted for the plans they do not subscribe to. Operators will only refill the user after they have been notified of the cut.

Questions.

1. As a mobile phone user, have you ever encountered the above criticism?

2.If so,

(a)Give advice from an international business ethics perspective.