One of Australia's largest electronics manufacturers is XY-HiFi. It has more than 140 stores across the nation, each with more than 50 staff members. In my first three months as the manager of the XY-HiFi store in Penrith, New South Wales, I observed a lot of things that may be addressed to increase the store's overall productivity.

Issues that need attention are:

(1) Workers are not motivated.

(2) The business still uses obsolete fax and paper-based techniques for communication.

To deal with the problem of undermotivated employees, XY-HiFi might introduce a brand-new employee appreciation programme. This programme might provide non-cash incentives like more vacation time or gift cards along with monetary rewards for exceeding sales targets.

Also, XY-HiFi must research the best alternatives for their needs and budgetary position in order to install new communication technologies. The staff must also receive training on how to use the new technology.

1. Using the information above, develop a strategic objective statement for change management to close any gaps in performance or to prepare the organisation for future currency.

2. Define the role of a leader, line managers and front-line employees in the process of change management.

3. Give a detailed change management plan to achieve the objective developed in Question 1. Make sure your plan includes the information on, but not limited to:

Project name Project objective Stakeholders (internal & external) Roles and responsibilities Work breakdown structure Timeline Resources

4. Give a detailed communication plan to enable employees in your chosen business to learn and communicate effectively. Make sure your communication plan includes the information on, but not limited to:

Communication philosophy Communication subjects and objectives Communication channels Frequency Technologies