One of San Diego County$$s major problems with the IT outsourcing was:

HP Enterprise Services $($HPE$)$ assuming sole contractor position for such a huge and diverse population base.

transferring outsourcing contract from Pennant to Northrop Grumman Information Technology $($NGIT$).$

the overly ambitious scope of its first contract and its failure to consider the different needs of its diverse departments and agencies.

dividing IT problems into two categories: priority one and priority two to enable different response time requirements.