One of the biggest issues the target organization University Pittsburgh Medical Center (UPMC) faces: Healthcare organizations often grapple with multifaceted challenges, and UPMC is no exception. One prominent issue could be the patient experience, which encompasses various touchpoints in a patient's journey. This could include difficulties in accessing timely care, navigating complex administrative processes, or experiencing communication gaps between different healthcare providers.

Strategic plan of the organization to help this issue: UPMC's strategic plan may be centered around leveraging technology to revolutionize healthcare delivery. In a rapidly evolving healthcare landscape, organizations are increasingly adopting digital solutions to address longstanding challenges. UPMC may prioritize investments in innovative technologies, such as telehealth, electronic health records (EHR), and data analytics.

Resources: Low Customer Impact: High Description: Improve the existing patient portal interface to be more intuitive and user-friendly. Enhancements may include simplifying appointment scheduling, providing access to personal health records, and facilitating communication with healthcare providers. This initiative demands minimal resources compared to other technological advancements but has a significant impact on improving the patient experience by streamlining access to healthcare services.

1)In the "what wows" part of your design thinking project (low resources high impact) you have proposed specific innovative actions that the HEI target organization will need to engage into your proposed changes. Assume that you have been given the task to implement these changes. Kotter states that for these (WoW) changes to occur there are certain steps that need to be taken so the organization can embrace and successfully implement the proposed WoW initiatives.

-What is the first three steps(up to getting the vision right) of the kotter's change model?