One of the disadvantages of using heuristics when making decisions is that it can:

Select one:

a. make it easier for a manager to deal with uncertainty .

b. make it easier to deal with limited information.

c. lead to systematic errors.

d. simplify strategy. Effective communication occurs when:

Select one:

a. the receiver does as the sender says.

b. the intended meaning of the source is the same as the perceived meaning of the receiver.

c. the sender is clear and articulate.

d. the receiver provides feedback to the sender. Which of the following steps can leaders take to encourage positive team norms?

Select one:

a. Decrease cohesion

b. Threaten the group with punishment

c. Increase group size

d. Use team meetings to establish effective behaviours The key difference between a manager's ability to make an optimum decision in classical decision theory and the tendency to actually make a satisficing decision in the behavioural decision theory is:

Select one:

a. cognitive limitations.

b. managerial limitations.

c. empowerment limitations.

d. environmental limitation. A manager might choose to decrease cohesiveness in a group if:

Select one:

a. the tasks of members are highly interdependent.

b. the performance norms are negative.

c. the performance norms are positive.

d. the members feel secure. All of the following describe a type of problem or type of decision made in organisations, EXCEPT:

Select one:

a. non-routine problems that are unique and new.

b. certain decisions for which there is clear solution without need for any thought or analysis.

c. programmed decisions that implement specific solutions determined by past experience.

d. crafted decisions created to deal with a specific issue at hand. The degree to which members are attracted to, and motivated to remain a part of, a team is known as:

Select one:

a. group dynamics.

b. norms.

c. role clarity.

d. cohesiveness. Which of the following statements is NOT true of the continual improvement approach to team building?

Select one:

a. Group members frequently take responsibility for regularly engaging in the team-building process

b. It is typically held with the assistance of a consultant

c. Members occasionally hold self-managed retreats

d. The commitment of team members is to monitor group development and accomplishments continuously Which decision theory views the manager as acting in a rational manner with complete information?

Select one:

a. Satisficing

b. Managerial

c. Behavioural

d. Classical Which of the following statements best describes collaboration as a conflict handling style?

Select one:

a. It leads to a lose-lose outcome

b. It is always the best conflict handling style

c. It requires trust and time to implement

d. It reflects low concern for own interests