One of the first challenges for an manager is to identify dimensions that must be examined in order to determine the quality of the product/service being produced/offered. Those dimensions of quality are as follows: 1. Performance 2. Features 3. Reliability 4. Conformance 5. Durability 6. Serviceability 7. Aesthetics 8. Perceived quality

You can either choose any one of the systems listed below or a service system of your own choice. 1. A university library 2. An academic department in a university 3. An internet providing company 4. A car wash service 5. An airline company 6. A social media website 7. A commercial bank 8. A hospital

Describe related quality dimensions (with the help of examples) for the selected service system and summarize your overall understanding of the quality concept.