Question
One of the most prevalent, and controversial, is the Net Promoter Score (NPS). It's a 0-10 range with 0-6 considered detractors, 7-8 passives and 9-10
One of the most prevalent, and controversial, is the Net Promoter Score (NPS).
It's a 0-10 range with 0-6 considered detractors, 7-8 passives and 9-10 are promoters. This is used in may restaurant and retail surveys; the kind you get on customer receipts.
What are some of the drawbacks of the NPS?
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Essentials of Management
Authors: Andrew J. DuBrin
9th Edition
538478233, 2900538478235, 978-0538478236
