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One team video says that you can't have Lightning without Thunder. How does the Tampa bay hockey team focus on fans? How does that relate

One team video says that you can't have Lightning without Thunder. How does the Tampa bay hockey team focus on fans? How does that relate to the concept of customer satisfaction?

2. Discuss the fandom ladder in terms of customer satisfaction and customer loyalty.

3. Sports teams are high in experiential qualities. How do the Bolts create experiences? Compare and contrast your favorite team.

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