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Online customer reviews of the Bright Day Child Care facility indicate that the facility offered unhealthy snack options, it advertised early morning drop-off services that

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Online customer reviews of the Bright Day Child Care facility indicate that the facility offered unhealthy snack options, it advertised early morning drop-off services that were not readily available, and had several staff members with poor attitudes. If you were the new manager of the childcare facility, how would you use the five dimensions of service quality to identify and correct the problems

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