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only, all rights reserved. informs http://pubsonline.informs.org/journal/msom MANUFACTURING & SERVICE OPERATIONS MANAGEMENT Vol. 22, No. 1, January-February 2020, pp. 113-122 ISSN 1523-4614 (print), ISSN 1526-5498

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only, all rights reserved. informs http://pubsonline.informs.org/journal/msom MANUFACTURING & SERVICE OPERATIONS MANAGEMENT Vol. 22, No. 1, January-February 2020, pp. 113-122 ISSN 1523-4614 (print), ISSN 1526-5498 (online) 20th Anniversary Invited Article Industry 4.0: Opportunities and Challenges for Operations Management Tava Lennon Olsen, Brian Tomlinb

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