Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

Ook int ences Exercise 12-10 (Static) Internal Business Process Measures and Customer Value Propositions [LO12-1] The table shown below contains a variety of performance measures

Ook int ences Exercise 12-10 (Static) Internal Business Process Measures and Customer Value Propositions [LO12-1] The table shown below contains a variety of performance measures that companies might use as impal business process measures in their balanced scorecards. Each measure is accompanied by a + or - to indicate whether the performance measure should increase or decrease over time. Required: For each measure, place an X in one of the three columns to indicate whether the measure would most likely be adopted by a company pursuing a strategy focused on operational excellence, product leadership, or customer intimacy. Item Example Number of patents approved (+) 1. Delivery cycle time (-) 2. Number of new products designed (+) 3. Average contact hours per customer (+) 4. Non-value-added activity costs (-) 5. Percent of suppliers with long-term contracts (+) Operational Ex+llence Product Leadership X Customer Intimacy For each measure, place an X in one of the three columns to indicate whether the measure would most likely be adopted by a company pursuing a strategy focused on operational excellence, product leadership, or customer intimacy. Item Example Number of patents approved (+) 1. Delivery cycle time (-) 2. Number of new products designed (+) 3. Average contact hours per customer (+) 4. Non-value-added activity costs (-) 5. Percent of suppliers with long-term contracts (+) 6. Number of modular product designs (+) 7. Number of customized products co-designed with customers (+) 8. Defect-free units as a percentage of completed units (+)) 9. Number of options available for customers to choose from (+) Operational Excellence Product Customer Leadership Intimacy X

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Solution Manual For An Introduction To The Mathematics Of Financial Derivatives

Authors: Mitch Warachka, Steven Hogan, Salih N. Neftci

2nd Edition

0125153937, 978-0125153935

More Books

Students also viewed these Accounting questions